Frequently Asked Questions

Our address at 87 Remembrance Drive, Tahmoor NSW 2573 is located on the corner of Bradbury Street and Remembrance Drive (Old Hume Highway).

For those using public transport, we are located within walking distance to Tahmoor train station and numerous buses stop within metres of our practice. Please confirm timetables with the current bus service provider.

Anyone is welcome to come to The Clinic Tahmoor. In particular, we would be well located for any patients in Tahmoor, Thirlmere, Picton, Maldon, Buxton, Pheasants Nest, Wilton, Bargo and Lakesland.

Please call 4683 1244 or book online via our Book Appointment link at the top of the page. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority. Every effort is made to keep waiting times at a minimum but due to daily demands and unforeseen delays, this is not always possible and your patience and understanding is appreciated.  If you think that your consultation requires some extra time, please tell the receptionist that a longer appointment is required. This practice does not discriminate against patients on the basis of their gender, race, disability, Aboriginality, age, sexual preference, language, religious or cultural beliefs or medical condition.  Please let us know if you or a family member requires an interpreter, sight or hearing services, so we can organise this for you prior to your appointment.

Home visits for existing patients only are arranged at the discretion of your GP.

Your GP will advise you when they expect your results to arrive at the practice.  The receptionist will be able to tell you if the results have returned and if they require urgent or non-urgent follow-up but they are not able to give you the result.  You may check on the results at your next consultation or you may ring and request our Registered Nurse to return your call to discuss your options.

Your GP may be contacted during normal surgery hours.  If they are with a patient, a message will be taken and the reception staff will advise you when it is likely that they will return your call.

Our practice is committed to preventative care.  The Clinic will seek your permission to be included on our reminder system.  We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care.  If you do not wish to be part of this system please let your Doctor or our Receptionist know.

Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  We abide by the Privacy Principles available at https://www.oaic.gov.au/privacy/health-information     

If you have a problem we would like to hear about it.  Please feel free to talk to Dr Campbell or a member of our staff.  You may prefer to write to us (email or post) or use our suggestion box.  We take your concerns, suggestions and complaints seriously and we are committed to quality improvement. Alternatively, you can access the Health Care Complaints Commission; 1800 043 159 / www.hccc.nsw.gov.au  

Yes, this practice is a bulk billing practice. We require our patients to provide us with current Medicare details in order to bulk bill our patients, if these details cannot be provided a fee is payable at time of consultation. 

For patients without a medicare card a fee will be payable depending on the length and complexity of the consultation. Please speak to reception about the costing.

If you have an emergency after hours, you should call 000 for an Ambulance.
We have an After Hours GP on call for our existing patients only. You can access this by calling the practice 46831244 and following directions on the message. This service is bulk billed for our existing patients holding a valid Medicare card, Pensioner/Seniors card or Veterans’ Affairs. 

Services such as IUD insertion & iron infusions will incur a cost to cover equipment used. Herbal preparations will also incur a cost. Please ask reception or you doctor for more information on these costs.