Frequently Asked Questions

Before you contact the practice see if we can answer some of your questions below

General

Where can I find The Clinic Tahmoor?

Our address at 87 Remembrance Drive, Tahmoor NSW 2573 is located on the corner of Bradbury Street and Remembrance Drive (Old Hume Highway).

Can I park at the practice?
Yes, we have onsite parking available.
I need to take public transport, how do I get there?

For those using public transport, we are located within walking distance to Tahmoor train station and numerous buses stop within metres of our practice. Please confirm timetables with the current bus service provider.

What areas do you service?

Anyone is welcome to come to The Clinic Tahmoor. In particular, we would be well located for any patients in Tahmoor, Thirlmere, Picton, Maldon, Buxton, Pheasants Nest, Wilton, Bargo and Lakesland.

How do I make an appointment?

Please call 4683 1244 or book online via our Book Appointment link at the top of the page. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority. Every effort is made to keep waiting times at a minimum but due to daily demands and unforeseen delays, this is not always possible and your patience and understanding is appreciated.  If you think that your consultation requires some extra time, please tell the receptionist that a longer appointment is required. This practice does not discriminate against patients on the basis of their gender, race, disability, Aboriginality, age, sexual preference, language, religious or cultural beliefs or medical condition.  Please let us know if you or a family member requires an interpreter, sight or hearing services, so we can organise this for you prior to your appointment.

Do you offer Home Visits?

Home visits for existing patients are arranged at the discretion of Dr Campbell.

How do I receive my Results?

Your GP will advise you when they expect your results to arrive at the practice.  The receptionist will be able to tell you if the results have returned and if they require urgent or non-urgent follow-up but they are not able to give you the result.  You may check on the results at your next consultation or you may ring and request our Registered Nurse to return your call to discuss your options.

Telephone Access

Your GP may be contacted during normal surgery hours.  If they are with a patient, a message will be taken and the reception staff will advise you when it is likely that they will return your call.

What kind of Reminder system is in place?

Our practice is committed to preventative care.  The Clinic will seek your permission to be included on our reminder system.  We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care.  If you do not wish to be part of this system please let your Doctor or our Receptionist know.

How is my Personal Health Information Managed?

Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  We abide by the Privacy Principles available at https://www.oaic.gov.au/privacy/health-information     

Your rights and complaints management

If you have a problem we would like to hear about it.  Please feel free to talk to Dr Campbell or a member of our staff.  You may prefer to write to us (email or post) or use our suggestion box.  We take your concerns, suggestions and complaints seriously and we are committed to quality improvement. Alternatively, you can access the Health Care Complaints Commission; 1800 043 159 / www.hccc.nsw.gov.au  

Payment

Do you Bulk Bill?

Yes, this practice is a bulk billing practice. We require our patients to provide us with current Medicare details in order to bulk bill our patients, if these details cannot be provided a fee is payable at time of consultation. 

What is your bulk billing policy?

For patients without a medicare card a fee will be payable depending on the length and complexity of the consultation. Please speak to reception about the costing.

I need to use the after hours care, how is this billed?

Our After Hours service is provided by Sydney Medical Service. Hours of operation are: Monday to Friday 6pm until 8am, Weekends from 11am on Saturday until 8am Monday, Public Holidays 24 hours. This service is bulk billed for patients holding a valid Medicare card, Pensioner/Seniors card or Veterans’ Affairs. You can access the service on  02 8724 6300.

Are there additional costs for some services?

Services such as IUD insertion & iron infusions will incur a cost to cover equipment used. Herbal preparations will also incur a cost. Please ask reception or you doctor for more information on these costs.

What our patients
are saying
11/10 for.patient care. Great.staff.friendly.and caringDoctors are very diligent and.thorough we are patients of.20 yrs. With Dr. RON CAMPBELL.AT THE OAKS.MEDICAL PRACTICE AND THE CLINIC ARE CARRYING ON THE.SAME STANDARDS AS AT . THE OAKS.WE NOW.ATTEND THE CLINIC . AT TAHMOOR . AS WE RESIDE AT DOUGLAS.PARK.DAWN AND ROUEN . ANDREWS
rouen andrews
rouen A.
07:46 11 May 22
Peter Ralls
Peter R.
03:52 05 Jan 22
THE DO DOCTOR I SEE HERE IS FANTASTIC...DR. ANDREW WILSON.....THE FRONT DESK GIRLS ARE FRIENDLY...THE NURSE IS GREAT...VERY GOOD WITH ELDERLY PEOPLE...KIND AND TAKE THEIR TIME..DON'T PUSH YOU OUT THE DOOR,....
Kerri Roberts
Kerri R.
05:32 15 Dec 21
Dr. Leonard is great. Up to date and considerate. Highly Recommend
Phil Weeks
Phil W.
02:01 21 Sep 21
Awesome Doctors,Awesome Staff 💕
Karen Gibson
Karen G.
08:20 07 Sep 21
Highly recommend. Dr Leonard is a fantastic Dr.Very caring .
Jo Middleton
Jo M.
09:26 12 Jul 21
Jessica Andresen
Jessica A.
04:05 03 Sep 20
Best doctors and reception.. always lovely always fit us in where possible especially when its the kids... wouldnt go anywhere else!
Tanya Buttigieg
Tanya B.
05:58 04 Nov 17
Claudia
Claudia
18:51 16 Jun 17
Sign up for insider tips and health care news
No paperwork, no hassle. We keep things digital and easy.




    Opening Hours
    • Mon - Fri

      9:00am - 5:30pm

    • Saturday

      Closed

    • Sunday
      Closed
    • Public Holidays
      Closed

    Privacy Policy © The Clinic Tahmoor 2020 | All Rights Reserved | Built By Getmilk