Privacy Policy

Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?

The information we will collect about you includes:

  • Names, date of birth, addresses, contact details
  • Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • Healthcare identifiers

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice will collect your personal information:

  • When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
  • During the course of providing medical services, we may collect further personal information.
  • We may also collect your personal information when you, send us an email, telephone us, or communicate with us using social media.
  • In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
    • your guardian or responsible person
    • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
    • your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary).

Who do we share your personal information with?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
  • Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
  • We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
  • Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms. [e.g. as paper records, as electronic records, as visual (X-rays, CT scans, videos and photos), as audio recordings.]

Our practice stores all personal information securely.

  • Electronic format: in protected information systems, accessible by authorised staff only and with password protection.
  • Hard Copy format: in a secured environment. Please note: All staff and contractors are required to sign confidentiality agreements.

How can you access and correct your personal information at our practice?

You have the right to access and correct your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing using our ‘Request to Access Medical Records’ form and our practice will respond within 30 days. An invoice for costs associated calculated on the amount of information required must be paid before your request will be processed.

Our practice will takes reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to: Practice Manager, Tahmoor Medical, Allied and Alternative Therapies, 87 Remembrance Dr, Tahmoor NSW 2573

How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to: Practice Manager, Tahmoor Medical, Allied and Alternative Therapies, 87 Remembrance Dr, Tahmoor NSW 2573 or info@tahmoorclinic.com.au or 4683 1244. We will then attempt to resolve it in accordance with our resolution procedure within 30 days.

You may also contact the OAIC. Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002. Alternatively you can access the Health Care Complaints Commission; 1800 043 159 www.hccc.nsw.gov.au

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Patients will be notified via a sign in our reception area of any updates to this policy.

What our patients
are saying
Nardine McCabe
Nardine M.
10:00 09 Sep 24
Dr Ron Campbell has been our family dr for many years moving some 2.5hrs away from our home town and him we still go back to him as I will never find another dr with his education and care I have hesitated to use our local hospital in times of emergency as the drs don’t have half the knowledge or expertise as him I will never use anyone else, doctors like him are hard to come by these days.
TheKyza77
TheKyza77
03:28 04 Sep 24
Highly recommend this practice which is friendly, professional & caring. Never feel rushed
Margie Flint
Margie F.
05:44 12 Jul 24
K
K
08:47 11 Jul 24
Keith Sheedy
Keith S.
11:26 05 Jun 24
A well run, efficient Practice staffed by great doctors.
Gaz World
Gaz W.
05:57 04 Jun 24
Great professional and friendly clinic
Bill Payne
Bill P.
08:00 31 May 24
Dr Wei Yan is by far one of the best GP’s I have come across. Very thankful she’s come along to the clinic.
Maha Ali
Maha A.
11:16 08 Apr 24
lauren commandeur
lauren C.
00:27 01 Mar 24
Just been told by a junior dr ME saying I'll neverwalk into a NSW Emergency again because there service to the sick is appalling .She says that's good because you've had this problem for months .My bad thought. Hospitals were the place to go to when in chronic pain. Sorry I ever.went there.
Tim williamson
Tim W.
04:09 24 Nov 23
Outstanding Medical practice at Tahmoor and The Oaks. Very welcoming staff and outstanding medical professionals.
Kaye Tompson
Kaye T.
08:51 20 Nov 23
Great Drs and friendly. Efficient reception.Operates under Medicare The best in Tahmoor
Timothy Williamson
Timothy W.
02:01 20 Nov 23
Doctor Cambell and his staff are awesome
David Ruse
David R.
09:03 29 Jun 23
Friendly staff, thorough doctors & nurse who remind you what test are due & easy to get appointments either by attending or phone plus reminders.
Ralph Emmerson
Ralph E.
09:20 27 Apr 23
Great support and patient care
Andrea Ray-Baker
Andrea R.
11:37 06 Mar 23
Excellent GP and courteous staff.
Debra Sharp
Debra S.
11:36 17 Aug 22
11/10 for.patient care. Great.staff.friendly.and caringDoctors are very diligent and.thorough we are patients of.20 yrs. With Dr. RON CAMPBELL.AT THE OAKS.MEDICAL PRACTICE AND THE CLINIC ARE CARRYING ON THE.SAME STANDARDS AS AT . THE OAKS.WE NOW.ATTEND THE CLINIC . AT TAHMOOR . AS WE RESIDE AT DOUGLAS.PARK.DAWN AND ROUEN . ANDREWS
rouen andrews
rouen A.
07:46 11 May 22
Peter Ralls
Peter R.
03:52 05 Jan 22
THE DO DOCTOR I SEE HERE IS FANTASTIC...DR. ANDREW WILSON.....THE FRONT DESK GIRLS ARE FRIENDLY...THE NURSE IS GREAT...VERY GOOD WITH ELDERLY PEOPLE...KIND AND TAKE THEIR TIME..DON'T PUSH YOU OUT THE DOOR,....
Kerri Roberts
Kerri R.
05:32 15 Dec 21
Dr. Leonard is great. Up to date and considerate. Highly Recommend
Phil Weeks
Phil W.
02:01 21 Sep 21
Awesome Doctors,Awesome Staff 💕
Karen Gibson
Karen G.
08:20 07 Sep 21
Highly recommend. Dr Leonard is a fantastic Dr.Very caring .
Jo Middleton
Jo M.
09:26 12 Jul 21
Best doctors and reception.. always lovely always fit us in where possible especially when its the kids... wouldnt go anywhere else!
Tanya Buttigieg
Tanya B.
05:58 04 Nov 17
Claudia
Claudia
18:51 16 Jun 17
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